Shipping & Delivery Policy

Destinations and availability

The storefront is configured for the United Kingdom (GB) and United States (US). A destination is serviceable only when the selected products are available for that market and CJ returns a shipping method for the complete cart and address. The checkout address and market must match product availability.

How delivery prices and methods are selected

For eligible CJ products, the backend checks variant inventory across supported CJ origins and requests available freight methods using the selected CJ variant IDs, quantities, destination country and postcode. Checkout displays the methods returned for that request, their quoted prices and CJ delivery estimates. The lowest-priced method is initially selected, and you can select another available method.

The current checkout supports CJ-sourced products with a selected variant and USD prices. It obtains a new quote when the delivery details or cart changes and validates the selected quote and amount again when placing the order. The quoted shipping amount is included in the order total in USD. If CJ returns no method or the quote expires, checkout requires a fresh quote; a delivery option is not guaranteed until the order is accepted.

Processing, transit estimates and tracking

The actual carrier/transit estimate comes from the selected CJ quote and is shown at checkout when CJ provides it. It is an estimate, not a guaranteed delivery date. The project does not configure a separate fixed order-processing promise, so we do not publish a universal dispatch or arrival timeframe.

Customer account pages can display an order’s shipping method and tracking details when those fields are available. The backend does not automatically submit customer orders to CJ for fulfilment, so a tracking number is not guaranteed by placing an order through this storefront. Orders are initially recorded for manual bank-payment review.

Shipping charges, taxes and customs

The final checkout total currently consists of product subtotal plus the selected CJ shipping quote. The backend does not add a separately calculated sales tax, VAT, duty or import-fee line. The business has not verified whether duties are prepaid or collected on delivery for each product, route or shipping method. Before relying on this policy for live sales, the owner must confirm the applicable tax treatment, importer/responsible party and what customers could be charged.

Your bank may apply its own currency-conversion or international-transfer fees because checkout totals are in USD. Such charges are set by your bank, not calculated by this storefront.

Delays, address problems, split parcels and unavailable methods

Carrier transit, customs checks, stock changes, weather and operational events can affect estimates. A CJ quote may represent a specific method/origin and does not guarantee that every item will arrive in one parcel. If an address is incomplete or a delivery method is unavailable, contact us promptly; address changes cannot be guaranteed after order processing begins.

If the store cannot meet an applicable promised shipping time, we will contact you with options required by applicable law, including cancellation and refund rights where they apply. The current application does not provide an automated delay-notification workflow, so the owner must handle these cases operationally.

Questions

For a quote or order question, contact support and include the destination country, postcode and order number where applicable. Do not send full payment credentials.