Returns & Refunds Policy

Our approach and your legal rights

NoonMart24 is responsible to you as the customer-facing seller. CJdropshipping’s supplier dispute deadlines and reimbursement decisions are internal supplier processes; they do not reduce rights you have against the store under applicable consumer law. This policy does not promise a general voluntary change-of-mind return period for US orders because no such store period is configured. Mandatory federal and state rights continue to apply.

United Kingdom: change-of-mind cancellations

For eligible online purchases, you can normally tell us that you wish to cancel within 14 days after delivery, without giving a reason. After notifying us, you normally have a further 14 days to send the goods back. We will refund the standard outbound delivery charge where required. For a qualifying cancellation, the refund is normally due within 14 days after we receive the returned goods or evidence that you sent them, whichever happens first. A more expensive delivery option does not generally require refunding more than the standard delivery cost. We may make a lawful deduction if goods were handled beyond what was needed to inspect them.

Some statutory exceptions apply, for example certain personalised goods, perishables and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. The exact exception depends on the product and law. We will not use a blanket exclusion to remove rights that cannot lawfully be excluded.

Faulty, damaged, defective or misdescribed goods

If an item arrives damaged, does not work, is materially different from its description or is missing parts, contact us as soon as practical. UK consumers have statutory remedies for goods that are not of satisfactory quality, fit for purpose or as described. Depending on timing and circumstances, these may include the short-term right to reject, repair or replacement, and a price reduction or final right to reject. Necessary return or collection costs for faulty goods are handled as required by law. Sale or discounted pricing does not remove these rights.

For an investigation, we may reasonably ask for the order number and clear photographs or a short video showing the issue. Evidence helps us assess the report; it does not remove a legal remedy where one is due.

United States and other applicable rights

The store has not configured a general US change-of-mind return window. If you want to return an item, contact us before sending it so we can confirm whether a return is available and provide the correct instructions. Rights under applicable state and federal law remain unaffected, including rights for goods that are defective, not as described or not delivered as required.

How to request help or a return

• Step 1: Contact support on WhatsApp with your order number and the email used at checkout.
• Step 2: Tell us whether you are cancelling, reporting damage/defect, or received the wrong or incomplete item. Include photos/video if reasonably needed to show a product issue.
• Step 3: We will review the request and confirm the applicable eligibility and next steps.
• Step 4: Do not send an item to CJdropshipping, a warehouse or any other address until we provide written return authorization and a confirmed destination.
• Step 5: After return/inspection where required, we will confirm the applicable refund, replacement or other resolution.

Return postage, condition and destination

For eligible UK change-of-mind returns, return-postage responsibility depends on the information provided before purchase and applicable law; this project does not define a general customer-paid return rule. For faulty or incorrectly supplied goods, the store will not automatically require you to pay return postage where the law requires the seller to bear that cost.

No customer-facing return warehouse or return address is configured. We will provide a destination only after authorizing a specific return. Please do not ship goods overseas or to CJ without those instructions. Products should be handled only as needed to inspect them, subject to statutory rules.

Refunds, replacements and delivery charges

A refund will be made using an appropriate method for the original payment arrangement, subject to applicable law. Current checkout uses manual bank transfer and does not trigger an automatic refund through a payment gateway; a refund therefore requires store staff to arrange and confirm the transfer. Your bank may take additional time to show funds after the refund is sent.

Any standard delivery charge that must be refunded by law will be included. Partial refunds, replacements or reshipments will be offered only where lawful and appropriate. A supplier’s refusal to reimburse the store does not determine your customer claim.

Order cancellation and delayed or lost parcels

Contact us immediately if you wish to cancel before dispatch. The site does not provide a self-service cancellation button and the order record may already be awaiting manual payment review. Once dispatch has started or a parcel is in transit, contact us for case-specific instructions; UK statutory cancellation rights after delivery remain available where they apply.

If a product is unavailable or a significant delivery delay occurs, contact us. For applicable US online orders, where we cannot ship within the stated time or within 30 days if no time was stated, federal rules generally require notice and the option to consent to a delay or cancel for a prompt refund. Other local rules may also apply. Tracking estimates or a CJ supplier dispute deadline do not replace those obligations. If a parcel appears lost, contact support so the store can investigate and provide the remedy required by applicable law. The current application has no automatic delay-notification workflow; staff must handle these cases.