NoonMart24 · Customer information
Order Cancellation Policy
Contact support as soon as you decide to cancel. The storefront does not currently offer self-service cancellation, and your rights after delivery depend on your location and the product.
Business details still need confirmation. The store’s registered legal name, business address and support email have not been supplied in the project configuration. This page does not invent those details; the owner must complete the review checklist before relying on it for a live business or payment-provider application.
Requesting cancellation
Contact support as soon as possible with your order number and the email used for the order. The storefront has no self-service cancellation control. We will confirm the current order and dispatch status and explain any next steps.
Before processing or dispatch
If we receive a request before payment review or fulfilment processing has advanced, we will stop the order where we can and confirm whether a refund is due. The application records a cash-on-delivery order for processing; it does not automatically reserve CJ stock or submit an order to CJ. A cancellation is not complete until we confirm it.
After processing starts or after dispatch
Once handling or dispatch has begun, stopping the parcel may no longer be possible. Contact us anyway. If the parcel has shipped, do not refuse or return it without instructions. UK customers can still use eligible statutory cancellation rights after delivery; see Returns & Refunds.
United Kingdom statutory cancellation rights
For eligible distance purchases, UK customers normally have 14 days from delivery to notify the store that they are cancelling, then a further 14 days to return the goods. Exceptions apply to some goods, including certain personalised products, perishables and sealed hygiene-sensitive goods once unsealed. Applicable rights and required refunds are explained in Returns & Refunds and are not shortened by supplier procedures.
Duplicate orders, unavailable stock and refunds
Tell us immediately if you accidentally submitted a duplicate order or if a product becomes unavailable. We will verify the order and payment before arranging any applicable cancellation or refund. Manual bank-transfer refunds require staff action; the storefront does not initiate them automatically. Any legally required refund timing still applies. No blanket cancellation fee or supplier-imposed deadline is adopted by this policy.